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Locked-in Laundry?

Step-by-step instructions

Locked-in Laundry?
Possible Reasons Are:

  • Power blackout, which leads to an interruption of the washing cycle
  • Blocked discharge pump, by which the water could not be pumped out of the machine
  • Broken machine in general
  • Interruption of the washing cycle through another user
  • A Miele machine was started without prior reservation

Using the Emergency Release of the Machine

Please do that according to the process in the handbook of the respective machine (in most cases available for free in the internet).

As an example, you can find two pictures with the necessary steps for a Bosch and a Miele machine attached.

Further Questions? Please Contact Us.

Our support team will be happy to help you. You can reach them via “Help” in your WeWash App profile.